Privacy Policy

Introduction

North Van Environmental Services ("NVES", "we", "us" or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, disclose and safeguard the information you provide when you visit our website, use our EnviroLog platform or interact with our services.

We operate from North Vancouver, BC, Canada and are subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level and British Columbia's Personal Information Protection Act (PIPA) at the provincial level. This policy is designed to comply with both statutes.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Information You Provide Directly

• Account registration details - name, email address, company name and job title
• Billing and payment information - processed securely through our third-party payment provider
• Project data you enter into EnviroLog - site locations, environmental reports, lab results and compliance documents
• Communications with our support team - emails, contact form submissions and demo booking requests
• Feedback, survey responses and testimonials you voluntarily submit

Information Collected Automatically

• Device and browser information - browser type, operating system and screen resolution
• Usage data - pages visited, features used, session duration and click patterns
• IP address and approximate geographic location
• Referral source - how you arrived at our website
• Log data - server logs including timestamps, request URLs and response codes

How We Use Your Information

We use the information we collect for the following purposes:

• Providing, operating and maintaining the EnviroLog platform and related services
• Processing transactions and sending billing-related communications
• Responding to your inquiries, support requests and demo bookings
• Sending product updates, security alerts and administrative notices
• Improving our services through usage analytics and user feedback
• Detecting, preventing and addressing technical issues and security threats
• Complying with applicable legal obligations and regulatory requirements
• Enforcing our Terms of Service and protecting our legal rights

We will not use your personal information for purposes materially different from those described here without first obtaining your consent.

Data Storage and Security

Your data is stored on secure, encrypted servers. We implement industry-standard security measures to protect your personal information, including:

• TLS/SSL encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data at rest
• Role-based access controls limiting employee access to personal information
• Regular security audits and vulnerability assessments
• Automated backups with encrypted storage
• Full audit trails for compliance and accountability

While we take reasonable precautions to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breach in accordance with applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Active account data - retained for the duration of your subscription and for 90 days following account closure
• Billing records - retained for 7 years as required by Canadian tax regulations
• Server logs - retained for up to 12 months for security and diagnostic purposes
• Analytics data - retained in aggregated, anonymized form indefinitely

Upon request, we will delete or anonymize your personal information within 30 days, subject to any legal retention obligations.

Third-Party Sharing

We do not sell, rent or trade your personal information. We may share your data with trusted third parties only in the following circumstances:

• Service providers - payment processors, hosting providers and analytics services that assist in operating our platform, bound by contractual confidentiality obligations
• Legal compliance - when required by law, regulation, legal process or governmental request
• Business transfers - in connection with a merger, acquisition or sale of assets, with prior notice to affected users
• With your consent - when you have explicitly authorized the disclosure

All third-party service providers are vetted for their privacy and security practices and are contractually required to protect your data in a manner consistent with this policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include:

Essential Cookies

Required for the website and platform to function properly. These handle authentication, session management and security. They cannot be disabled.

Analytics Cookies

We use Google Analytics and internal analytics tools to understand how visitors interact with our website. These cookies collect anonymized usage data such as pages visited, time on site and navigation paths.

Functional Cookies

These remember your preferences - such as language settings and display options - to provide a more personalized experience.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our services. We do not use advertising or retargeting cookies.

Your Rights

Under PIPEDA and BC PIPA, you have the following rights regarding your personal information:

• Access - request a copy of the personal information we hold about you
• Correction - request that we correct any inaccurate or incomplete personal information
• Withdrawal of consent - withdraw your consent to the collection, use or disclosure of your personal information, subject to legal or contractual restrictions
• Deletion - request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected
• Complaint - file a complaint with the Office of the Privacy Commissioner of Canada or the BC Office of the Information and Privacy Commissioner if you believe your privacy rights have been violated

To exercise any of these rights, contact us at info@northvanenvironmental.com. We will respond to your request within 30 days.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

International Data Transfers

Your information is primarily stored and processed in Canada. If we transfer personal information outside of Canada, we ensure that appropriate safeguards are in place to protect your data in accordance with PIPEDA and PIPA requirements. We will notify you if your data is to be transferred to a jurisdiction with materially different privacy protections.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will notify you by posting the updated policy on this page and updating the "Last Updated" date below. For significant changes, we may also notify you via email or an in-app notification.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us:

• North Van Environmental Services
• North Vancouver, BC, Canada
• info@northvanenvironmental.com

You may also file a complaint with the Office of the Privacy Commissioner of Canada or the BC Office of the Information and Privacy Commissioner.