Cancelling Your Account
We're sorry to see you go. Here's what you need to know about cancelling your NVES account.
How to Cancel
- Go to Account Settings > Subscription
- Scroll to the bottom and click "Cancel Subscription"
- Select a reason for cancellation (optional but appreciated)
- Confirm your cancellation
What Happens After Cancellation
- Immediate — Your subscription is marked for cancellation
- End of billing period — Access to premium features ends
- 30 days after — Account enters read-only mode (you can still view and export data)
- 90 days after — Data is permanently deleted unless you request an export
Exporting Your Data
Before cancelling, we recommend exporting all your project data, lab results, and documents. Use the bulk export feature in each section to download complete records.
Reactivation
You can reactivate your account within 90 days of cancellation. Your data and settings will be restored. After 90 days, you'll need to create a new account.
Need Help?
If you're considering cancellation due to a specific issue, please contact us first at support@northvanenvironmental.com. We may be able to help resolve your concern.